Minnesota State University - Mankato2000-2002
University of Wisconsin - Eau Claire1997-2000
- Bachelor of Arts - Theater - Technical Emphasis
- Minor - Psychology
- Foreign Language - Chinese
Professional Experience
R&D Systems, Inc. Minneapolis, MN
Feb. 2007 – Present
Facilities Clerk/Administrative Assistant
- Restored inter-departmental communication between the Facilities Department and the rest of company within 3 months of being hired.
- Responsible to enter all work records into our Asset Management program, Regulatory Asset Manager (RAM). Create and file a hard copy of these records in our equipment files.
- System Administrator for the RAM program. Tasks in RAM include: creating access levels; assigning user logins; updating what is shown on-screen; correcting field titles on-screen; creating, activating, or in-activating equipment assets; as well as creating equipment asset schedules.
- Personally respond to every call, email, or in-person question received by the entire department.
- System Administrator for our Building Access program, Pinnacle. Tasks in Pinnacle include: creating new employee cards for tenants; creating, maintaining, and assigning access levels to cards; pulling access reports for an individual or department; and maintaining door unlock schedules.
- Assign the appropriate department technician to, and keep track of the progress of, all work requests.
- Authored all SOP training documents for department, including the SOP for external department work request submitters.
- Keep the 6-person Maintenance and Calibration staff on schedule by updating, printing, and distributing reports from the RAM system twice a week. Average events past due are 0.8%.
- Responsible to keep rest of company on schedule by emailing Past-Due Pipette Calibration reports to all laboratory departments on the 1st and 15th of the month.
- Responsible to research the best price available; write up purchase orders for; and approve the incoming vendor invoices for: equipment parts, department inventory purchases, and vendor repairs.
Advantage Sales & Marketing Bloomington, MN
2005 – Feb. 2007
Business Account Administrator
- Input sales and marketing data for 25 separate customer accounts into Excel, Word, and other company programs.
- Created hard copy files of all sales and marketing data, emails, and direct advertising for each customer project.
- Communicated twice each day with 5 different business managers to ensure projects were on track and completed as directed.
- Trained new account administrators on the company computer systems and programs.
- Assisted receptionist at the front desk: answered multiple phone lines, received and sorted daily packages and mail.
Calhoun Vision Center Minneapolis, MN
2004 - 2005
Certified Optician/Administration
- American Board of Optometry Certified Optician.
- Maintained the patient claim and payment information on multiple insurance websites and databases.
- Managed patient files as well as the internal patient database, and performed a quarterly review.
- Ensured monthly bills were correct and approved to be paid by the company manager.
- Answered 2 phone lines: scheduled appointments, answered patient and vendor questions, called customers to pick up new orders, and reminded patients of their appointments each day.
- As a Certified Optician: assisted customers to select the optimal frame and lens options for their budget; obtained the appropriate measurements to order single vision, bifocal, or progressive lenses; adjusted and repaired patient frames; took pre-appointment eye measurements to aid the Optometrist with each patient exam.
University of Wisconsin - Eau Claire1997-2000
- Bachelor of Arts - Theater - Technical Emphasis
- Minor - Psychology
- Foreign Language - Chinese
Professional Experience
R&D Systems, Inc. Minneapolis, MN
Feb. 2007 – Present
Facilities Clerk/Administrative Assistant
- Restored inter-departmental communication between the Facilities Department and the rest of company within 3 months of being hired.
- Responsible to enter all work records into our Asset Management program, Regulatory Asset Manager (RAM). Create and file a hard copy of these records in our equipment files.
- System Administrator for the RAM program. Tasks in RAM include: creating access levels; assigning user logins; updating what is shown on-screen; correcting field titles on-screen; creating, activating, or in-activating equipment assets; as well as creating equipment asset schedules.
- Personally respond to every call, email, or in-person question received by the entire department.
- System Administrator for our Building Access program, Pinnacle. Tasks in Pinnacle include: creating new employee cards for tenants; creating, maintaining, and assigning access levels to cards; pulling access reports for an individual or department; and maintaining door unlock schedules.
- Assign the appropriate department technician to, and keep track of the progress of, all work requests.
- Authored all SOP training documents for department, including the SOP for external department work request submitters.
- Keep the 6-person Maintenance and Calibration staff on schedule by updating, printing, and distributing reports from the RAM system twice a week. Average events past due are 0.8%.
- Responsible to keep rest of company on schedule by emailing Past-Due Pipette Calibration reports to all laboratory departments on the 1st and 15th of the month.
- Responsible to research the best price available; write up purchase orders for; and approve the incoming vendor invoices for: equipment parts, department inventory purchases, and vendor repairs.
Advantage Sales & Marketing Bloomington, MN
2005 – Feb. 2007
Business Account Administrator
- Input sales and marketing data for 25 separate customer accounts into Excel, Word, and other company programs.
- Created hard copy files of all sales and marketing data, emails, and direct advertising for each customer project.
- Communicated twice each day with 5 different business managers to ensure projects were on track and completed as directed.
- Trained new account administrators on the company computer systems and programs.
- Assisted receptionist at the front desk: answered multiple phone lines, received and sorted daily packages and mail.
Calhoun Vision Center Minneapolis, MN
2004 - 2005
Certified Optician/Administration
- American Board of Optometry Certified Optician.
- Maintained the patient claim and payment information on multiple insurance websites and databases.
- Managed patient files as well as the internal patient database, and performed a quarterly review.
- Ensured monthly bills were correct and approved to be paid by the company manager.
- Answered 2 phone lines: scheduled appointments, answered patient and vendor questions, called customers to pick up new orders, and reminded patients of their appointments each day.
- As a Certified Optician: assisted customers to select the optimal frame and lens options for their budget; obtained the appropriate measurements to order single vision, bifocal, or progressive lenses; adjusted and repaired patient frames; took pre-appointment eye measurements to aid the Optometrist with each patient exam.
- Bachelor of Arts - Theater - Technical Emphasis
- Minor - Psychology
- Foreign Language - Chinese
Professional Experience
R&D Systems, Inc. Minneapolis, MN
Feb. 2007 – Present
Facilities Clerk/Administrative Assistant
Facilities Clerk/Administrative Assistant
- Restored inter-departmental communication between the Facilities Department and the rest of company within 3 months of being hired.
- Responsible to enter all work records into our Asset Management program, Regulatory Asset Manager (RAM). Create and file a hard copy of these records in our equipment files.
- System Administrator for the RAM program. Tasks in RAM include: creating access levels; assigning user logins; updating what is shown on-screen; correcting field titles on-screen; creating, activating, or in-activating equipment assets; as well as creating equipment asset schedules.
- Personally respond to every call, email, or in-person question received by the entire department.
- System Administrator for our Building Access program, Pinnacle. Tasks in Pinnacle include: creating new employee cards for tenants; creating, maintaining, and assigning access levels to cards; pulling access reports for an individual or department; and maintaining door unlock schedules.
- Assign the appropriate department technician to, and keep track of the progress of, all work requests.
- Authored all SOP training documents for department, including the SOP for external department work request submitters.
- Keep the 6-person Maintenance and Calibration staff on schedule by updating, printing, and distributing reports from the RAM system twice a week. Average events past due are 0.8%.
- Responsible to keep rest of company on schedule by emailing Past-Due Pipette Calibration reports to all laboratory departments on the 1st and 15th of the month.
- Responsible to research the best price available; write up purchase orders for; and approve the incoming vendor invoices for: equipment parts, department inventory purchases, and vendor repairs.
Advantage Sales & Marketing Bloomington, MN
2005 – Feb. 2007
Business Account Administrator
- Input sales and marketing data for 25 separate customer accounts into Excel, Word, and other company programs.
- Created hard copy files of all sales and marketing data, emails, and direct advertising for each customer project.
- Communicated twice each day with 5 different business managers to ensure projects were on track and completed as directed.
- Trained new account administrators on the company computer systems and programs.
- Assisted receptionist at the front desk: answered multiple phone lines, received and sorted daily packages and mail.
Calhoun Vision Center Minneapolis, MN
2004 - 2005
Certified Optician/Administration
- American Board of Optometry Certified Optician.
- Maintained the patient claim and payment information on multiple insurance websites and databases.
- Managed patient files as well as the internal patient database, and performed a quarterly review.
- Ensured monthly bills were correct and approved to be paid by the company manager.
- Answered 2 phone lines: scheduled appointments, answered patient and vendor questions, called customers to pick up new orders, and reminded patients of their appointments each day.
- As a Certified Optician: assisted customers to select the optimal frame and lens options for their budget; obtained the appropriate measurements to order single vision, bifocal, or progressive lenses; adjusted and repaired patient frames; took pre-appointment eye measurements to aid the Optometrist with each patient exam.